Delete your account

Delete your account permanently inside the app, or send us a request if you cannot sign in. Here is what is deleted and what stays.

Last updated: Operated by:

1Choose your situation

Pet owner (owner app)

Delete your account yourself inside the app in under a minute — see section 2.

Clinic staff member

Ask your clinic owner to remove your login, or send a request from section 5.

Clinic owner

If you are the only active owner, transfer ownership or close the clinic first (section 4), then send the request.

I can’t sign in

Send a request from section 5; we will verify your identity before deleting.

2Delete inside the app

  1. Sign in to the Vet Charted owner app.
  2. Open Settings, then tap Delete account.
  3. Confirm the warning.
  4. Re-verify your identity: with your password, or through the Google or Apple account you signed up with.
  5. The account is deleted immediately and you are signed out.
For your safety, your sign-in must be recent (within about the last 5 minutes), so the app asks you to re-verify. Deletion is permanent and cannot be undone.

3What is deleted & what stays

Deleted

  • Your sign-in account (Firebase identity) and profile: email, name, photo, WhatsApp number, city.
  • Your ownership links to animals (the link is released).
  • Push tokens, your devices, notification preferences and notification inbox.
  • Pending verification challenges (sign-up, password reset, phone link).

Kept

  • Clinic records: clients, animals, medical examinations, invoices, appointments, stock and accounting. They belong to the clinic and are detached from your login, not deleted; to have them removed, contact the clinic.
  • Booking records keep a snapshot (name, phone, city) the clinic needs.
  • Audit and security logs that prove the deletion happened.
  • Backups, until they rotate out.
  • Anything the law requires us to keep (such as accounting records).

Aggregated Firebase Analytics statistics and crash reports are not linked to your profile once the account is deleted.

4When direct deletion isn’t possible

  • The only active owner of a clinic: first transfer ownership to another user or close the clinic.
  • The last active system administrator of the platform.
  • If you cannot re-verify (for example you forgot your password), reset it first or send a request from section 5.
Deleting your personal account does not delete clinic records. If you own a clinic and want the clinic’s data erased entirely, say so explicitly in your request.

5Send a deletion request

Fill in the form and a ready-to-send email to will be prepared for you. Use the same email/phone you sign in with so we can verify you.

6Timing & verification

  • Deletion inside the app is immediate.
  • We answer emailed requests within days at most, and carry them out after confirming you own the account (for example by replying from the registered email or via a code sent to your number).
  • We will confirm by email once deletion is complete.

To learn more about the data we collect, see the Privacy Policy.